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MYPCTech84
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Posted 11:03 pm, 03/16/2013
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You don't have to but I recommend it.
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RetiredVet
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Posted 7:17 am, 03/15/2013
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You don't have to unplug the laptop and remove the battery, just hold the power button in for 10 seconds.
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george h w b
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Posted 8:15 pm, 03/14/2013
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Give it the 5 foot test. 
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jmt107101
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Posted 5:22 pm, 03/14/2013
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i havent had that problem with my hp updating
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moving101
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Posted 5:14 pm, 03/14/2013
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Proud, I have a new HP that does the same thing from time to time. I use the ole remove the battery trick too. I spent an hour on the phone with tech support and they don't have a clue what causes it to happen!
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Candystripe
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Posted 10:19 am, 03/14/2013
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 @ Publicservice
JMO though if you want a real computer try a Mac! 
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Publicservice
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Posted 9:44 am, 03/14/2013
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Unplug the power cord
Close laptop, turn it over and find the battery and remove it completely.
Wait a minute or two
Replace battery
Plug in adpapter and power on
May get a message that Windows did not shut down properly - choose start Windows normally
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jesus saves, but i deliver.
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Posted 9:33 am, 03/14/2013
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proudmama4 (view profile) | Posted 9:28 am, 03/14/2013 | I have a new HP laptop. Last night, it said I needed to update and would do so in 10 minutes. So, it starting updating and has been doing the same thing since last night. It's not showing anything but a black screen with a little blue circle going around and around. It will not let me do anything, not even shut down. I have even tried just pushing the power button but it wont do anything. Please help.
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found your problem
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proudmama4
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Posted 9:28 am, 03/14/2013
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I have a new HP laptop. Last night, it said I needed to update and would do so in 10 minutes. So, it starting updating and has been doing the same thing since last night. It's not showing anything but a black screen with a little blue circle going around and around. It will not let me do anything, not even shut down. I have even tried just pushing the power button but it wont do anything. Please help.
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